ACBL Wellness

Wellness FAQs

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What are the password Requirements for the Virgin Pulse Site?

All passwords will now be case sensitive and must include:

  • 8-50 characters
  • At least one upper case and one lower case letter
  • At least one number
  • At least one special character: ! # $ % & () * + – ? @ _ ~
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Issues Syncing your steps with the Virgin Pulse Site?

Click here for the Virgin Pulse Device Support Page!

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Activity Tracking Options? i.e. Steps, Sleep, Active Minutes

Active minutes, amount of sleep, and other items are tracked through a device and can not be manually entered.  You have a few options for devices if you would like to earn points for these activities:

  • If you have a smartphone that can act as your device: If you sync Apple Health (iPhone) or Google Health (droid devices) and track there they will sync up to your account and get points. (you get points for adding a device too!)
  • Once you earn level one you get $10 Pulse cash this year which makes their Buzz Max only $15! Just purchase through the Virgin Pulse store.
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I am a tobacco user, how do I remove my tobacco surcharge?

You can earn a $50 a month tobacco cessation credit by completing a Be Tobacco-Free Coaching call with Virgin Pulse. See below for how to sign up:

  • Log into your Virgin Pulse account: click here
  • Hover over Health then click on Coaching
  • Find the Be Tobacco-Free Coaching Topic
  • Then schedule your call at a time that is convenient for you

Important things to note:

  • You don’t have to quit smoking to earn the $50 cessation credit offset to the surcharge, we just ask that you try each year.
  • Once you complete the cessation coaching call you will start receiving a $50 tobacco cessation credit the first of the month following your completion.  Your tobacco surcharge will remain for the entire year.
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How do I fill out the Tobacco Affidavit?

The tobacco affidavit can be completed in Virgin Pulse! You can get your points now and not have to wait until open enrollment! 

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How to log healthy activities for points?

  • Login in at www.ACBLWellness.com
  • Hover over “Rewards“
  • Click on “How to Earn“
  • Scroll down and click on  “Healthy Activity Reporting Form“
  • Find the Healthy Activity you  completed in the dropdown list
  • Add the date completed
  • Then click “SUBMIT”!
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Need Help Logging in?

Issues Logging to Virgin Pulse Site :

  • Via Phone: 888-671-9395 – Monday-Friday from 8am-9pm EST
  • Via email: support@virginpulse.com – Monday-Friday from 2am-9pm EST
  • Via chat from the platform:  It would be the green icon on the right side on the home page

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How to Reset your Wellness password

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